Context is everything!

In the global, multi matrix world in which many managers now lead, complexity and change are the only constants.

 Teams are often disparately spread, or hybrid. Cultural differences and individual economic circumstances are more pronounced. And managers need to understand this for every team member, every supplier and customer and in managing upwards as well. 

 What makes this possible is our Holistic Formula® which takes three simple cognitive and behavioural elements and combines them, ensuring managers can lead with empathy, confidence, and impact.

 If managers can lead with a combination of logic, emotional intelligence and situational intelligence, they are less likely to be caught out with a scenario they hadn’t planned for.

No interaction, no matter if it involves internal stakeholders such as direct reports; members of the C-suite; external audiences, such as suppliers and customers; or commercial partners  takes place in a vacuum. SQ, situational intelligence, the context - focuses on the analysis of the cultural and geographical factors, dynamics of hierarchy and many other elements that make up the situation in which the interaction is taking place.

 It doesn’t seem like rocket science and sounds pretty obvious, but managers tend to get as far as their EQ then often miss important contexts which means the interaction is inappropriate and potentially doesn’t achieve the desired outcome.

 Whether in a workshop, individual coaching or broader development programme, using our Holistic Formula®  will significantly increase the chance of a successful outcome.

Nicole Utzinger

The Academy Training Director

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